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In that case the whole OAB is being downloaded again.
On our companies Exchange 2010 server, the most recently created mailboxes do not show up in the offline address book.
–For Instructions for Outlook 2007 –For Instructions for Outlook 2011 –For Common errors and troubleshooting Step 2: Uncheck the box next to Download changes since last Send/Receive.
In general, Outlook will automatically update the Offline Address Book (OAB) for Exchange accounts once every 24 hours.
The reason is that the OAB is generated in the MAILBOX role and needs to be copied to the CLIENT ACCESS role.
The CLIENT ACCESS role checks for changes every 8 hrs. p=77 Also you can read up on how the OAB is distributed and the scheduling of that distribution here:
This situation however is extremely rare since the default maintenance time on Exchange is at AM and updates and downloads are usually performed during working hours.
Even though Outlook is the last in the chain, it is often the first level where the troubleshooting takes place as usually this is where the request is coming from.
On top of these delays, if a client does not close/open his or her Outlook, it can take even longer for a change to take place. p=312 It's the Exchange CAS not updating the Offline address book file: C:\Program Files\Microsoft\Exchange Server\V14\Client Access\OAB\Something-Something-Darkside\I just restarted the Microsoft Exchange File Distribution service on the CAS server and it updated.